The Costa Rica phone company (ICE) announces changes in important phone numbers. You really want to make sure you have those numbers, so you won’t have to look for them when needed.
ICE, our government-owned telecommunications company in Costa Rica has competition now. So you can choose for the first time since the civil war in 1948 which phone company you want to have your phone line with.
Besides ICE, you can now also choose
Phone and internet are still the most important utilities in Costa Rica and elsewhere. ICE has now also changed the most important phone numbers as well as many emergency numbers and the EASY TIMES felt it was necessary to keep you informed about this.
In response to resolution RCS-590-2009 and press release Friday, November 5, 2010, of the Superintendence of Telecommunications (SUTEL), in which it is stated that the special service phone numbers change from 3-4 digits, From January 11, 2011, ICE announced its customers the new important phone numbers should be dialed to access their services:
Add a “1” as a first digit
| SERVICE | ACTUAL number | NEW number |
|---|---|---|
| National numbers collect call | 110 | 1110 |
| Official time of Costa Rica | 112 | 1112 |
| Phonebook assistance | 113 | 1113 |
| ICE customer service | 115 | 1115 |
| International calls through operator | 116 | 1116 |
| Report phone and Internet problems ICE | 119 | 1119 |
| Help and support desk for disabled | 137 | 1137 |
| Automatic alarm clock | 146 | 1146 |
| Information Pre-paid Kölbi | 150 | 1150 |
| Yellow Pages | 155 | 1155 |
| Questions about your phone bill | 187 | 1187 |
| Internet RDSI through ICE | 188 | 1188 |
| Your voicemail (same phone) | 190 | 1190 |
| Your voicemail (different phone) | 191 | 1191 |
| Cell phone customer service ICE | 193 | 1193 |
| Calling card Colibrí | 197 | 1197 |
| Calling card Viajera | 199 | 1199 |
Add a “0” as a second digit
| Information International Calls | 124 | 1024 |
| Report Power Damage/problems | 126 | 1026 |
The 9-1-1 emergency number, and the services 800, 900 and 905, remain unchanged
The change to four digits reported by the SUTEL includes not only the important phone numbers and information management used by ICE. They also include those used to communicate with other entities of public interest as:
- Supreme Electoral Court (TSE),
- National Board for Children (PANI),
- National Children’s Hospital,
among others.
As customers become familiar with new numbers, ICE enabled a message to remind the new format, if you call the special number incorrectly.
Your American European Real Estate Group Costa Rica always tries to keep you up to date on everything important. If you have any Costa Rica real estate related questions, feel free to contact us now.
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